HRM Students in 15 days Flight Attendant Training Program
The I-HOTELEIRES believes that HRM students have a variety of opportunities not just for Hotel and Restaurant industry but also in other industry such as Tourism and Aviation Industry. Thus, the academe arranged a partnership with PTC Mil-Com Aviation Training Center to provide the students opportunity to have an internship in the aviation industry. PTC MIL-COM Aviation Training Center Inc. is a joint venture of two groups of companies – PTC (Philippines) and MIL-COM (Singapore). It offers courses in cabin crew training, aircraft maintenance, and flight dispatch to individuals who are aspiring to pursue careers in the aviation industry, and to those who would like to further enhance their existing aviation related skills.
The purpose of having this 15 days flight attendant training program is to assist the students in landing a job not only for a cabin crew position but also for positions where communication, grooming, and customer care skills are needed and for other positions within the airline and other service industries. The course mirrors the training available within the aviation industry both in terms of theory and practical experiences. The key topics covers grooming, weight management, personal appearance, poise and posture, landing the job, introduction to cabin crew profession, introduction to aviation industry, introduction to aircraft and aviation familiarization, inflight medical emergency, safety and emergency procedures, introduction to airlines catering and food service, galley and equipment familiarization, flight preparations and inflight customer service and passenger handling.
We, the graduating students have acquired lifetime learnings and skills during our training. We were taught about the importance of making a good first impression by improving our grooming and personal appearance. We were also taught how to sit, stand, and walk with poise and posture. We also had speech enhancement sessions wherein we practiced how to greet and approach passengers during boarding, meal service and deplaning. We had a run through of several inflight announcements and safety demonstration. We were familiarized with the aircraft and aviation terminologies. The most important part of our training was the procedures on safety and emergency. Cabin crew members have the duty to ensure the safety and security of passengers during the flight because a rapid response during an emergency can make a big difference between life and death. We have learned the basic first aid and inflight medical procedures on how to deal with unexpected occurrence such as airsickness, burns, ear discomfort, nosebleed, hyperventilation, choking and unconsciousness. We were trained how to do Heimlich Maneuver, Cardio Pulmonary Resuscitation and how to operate an Automated External Defibrillator. Likewise, we were trained to operate some emergency equipment in the aircraft such as portable oxygen bottle, halon fire extinguisher, water fire extinguisher, protective breathing equipment and portable emergency locator transmitter.
We also learned the proper evacuation commands during terrain and water landing and to arm and disarm cabin doors. PTC Mil-Com gave us the chance to apply the knowledge we learned during our lectures by undergoing a firefighting drill and survival swimming training in THE MAST, Marigondon. In the context of airline catering, the cabin crews are responsible for the preparation and service of food and beverage, and sanitation maintenance on board. Through this training we learned the right way to serve passengers and the basic food hygiene practices on board. We came to be familiar and knowledgeable with flight preparations during briefing, boarding, take off, and landing. We learned how to deal with passenger complaints which developed our customer service skills.
Applying for a job as a cabin crew is no different from applying for any other job. We were introduced to the application process, certain requirements of the job, and a general overview to land a job in the aviation industry. We were taught resume writing and how to respond to interview questions. After all our sessions we are now ready to land the job as a cabin crew. Moreover, the new knowledge that we gained and the new skills we developed can be applied not only in the aviation industry but also in other industries. On behalf of the HRM students who joined the Flight Attendant Program, we would like to thank the Institute for allowing us to have our training in PTC Mil-Com as our internship. We would also like to send our deepest gratitude to our instructors in PTC Mil-Com for sharing their knowledge and being an inspiration to some of us who will pursue a career in the aviation industry.
By: Eula Mae Imus & Airish Jazmin Manabat